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Tourist info Benidorm

Go Local - Septemeber 2012

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PoorBest't forget which hotel you're in! – Consul talks to tourist information staff in Benidorm

The British Consul and Benidorm tourist information offices discussed how to work together to assist British nationals in a meeting that was held last week.

Benidorm has five tourist information offices that in total deal with 60,000 enquiries from British nationals each year, making them a vital source of help and information.

The Consul gave a presentation to the members of staff present and explained what the Consulate can do to help and when to contact them. The tourist information staff were especially interested to hear about what British nationals should do if their passport is lost or stolen whilst on holiday and also how they can contact the Consulate in an emergency.

The Consul started his talk by asking the tourist information staff what their top tips would be for Brits coming to Spain. Their feedback was that although it may seem obvious, it's really important to note down which hotel you're staying in before you go out as it's very easy to get lost when you're in a new place!

They also said they wanted to encourage Brits not to be victims of scams and said they should check the exchange rate and commission before changing money and not get involved in illegal betting on the street. Before coming to Benidorm they said that holiday makers should check that their credit cards will work outside the UK and also get travel insurance.

President of HELP International Benidom, Jan Elders, was also present and given an opportunity to meet the tourist information team and explain the services that HELP offers such as volunteer translators, loan of mobility equipment and hospital visiting scheme in Villajoyosa hospital.

Following the meeting the British Consul said: "I found this new initiative to organise seminars for tourist information staff in Benidorm extremely useful. We were able to discuss a series of issues ranging from what to do in a crisis to explaining what Brits have to do if they lose their passport or have it stolen. It's clear that the staff are enthusiastic about giving tourists the best information possible. I was also delighted to hear that they are referring cases to the local charity HELP International Benidorm which highlights joint working between Spanish organisations and English speaking charities which results in better support for British nationals abroad."