Consulate supports Benidorm National Police initiative

This week, British Consul Paul Rodwell attended the inauguration of the brand new tourist assistance office in Benidorm. The service, called SATE, (Servicio de Atencion al Turista Extranjero), is a police department whose role is to offer foreign tourists personalised assistance, in their own language, if they are victims of crime.The service will be given by National Police officers and personnel from the tourist information office.The SATE office aims to reduce the distress that being a victim of crime can cause by helping tourists to make a police report, as well as offering other practical services such as the use of phone and internet to cancel credit cards or contact friends and family.

The office will also be able to provide standard tourist information to visitors to Benidorm, and help with reporting lost property.

Paul Rodwell said “We have been working closely with Benidorm town hall on this initiative and I am delighted that British tourists who visit Benidorm will now have better support from the Spanish authorities if they are a victim of crime. The fact that the victims can receive support in English is an important step forward and we shall continue to work closely with the National Police to ensure that the assistance British victims receive appropriate to their needs and situation.”

Visitors to Benidorm who need to make use of this new service can visit the main offices in:

Centro Municipal, Plaza de Canalejas, 1, Benidorm

Tel: 966 812 334 / 966 809 870


Opening hours

Mon-Fri – 09:00-21:00

Weekend – 10:00 – 14:00

Victims of crime who need support and help from the British Consulate can find up to date contact details on or by calling 965 21 60 22.{jcomments on}

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